Privacy Policy Agreement
Last Updated: Feb 27, 2026
TLS Insurance (“TLS,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, or use our services.
By using our website (https://www.tlsinsurancepartners.com
), you consent to the practices described in this Policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Voluntarily
This includes any information you submit through forms, surveys, or memberships, such as:
Name
Address
Phone number
Requested coverage information
Payment or billing details (if provided for any service)
B. Automatically-Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Cookies and tracking data
Usage behavior on our site
C. Optional Demographic Information
If you provide it voluntarily, we may also collect age, gender, household income, etc., for service improvement.
D. SMS Information
If you opt in to receive text messages, we collect and store your mobile number and message interaction details (e.g., opt-in, opt-out, HELP requests).
2. How We Use Your Information
We use the information we collect to:
Provide the services or products you request
Contact you regarding your quote, policy, or account
Deliver SMS messages (transactional and marketing, based on consent)
Improve our website, services, and customer experience
Send promotional information if you have provided optional marketing consent
Conduct internal analytics and market research
We do not sell, rent, or lease your personal information.
3. SMS/Text Messaging (A2P 10DLC Required Section)
By providing your phone number through our website or forms, you may receive SMS messages from TLS Insurance. These may include:
Transactional SMS
Appointment reminders
Policy updates
Account notifications
Customer service messages
Follow-up messages related to your inquiry
Marketing SMS (Optional Consent Only)
You will only receive marketing or promotional texts if you explicitly check the optional marketing consent box.
SMS Disclosures
Message frequency may vary
Message & data rates may apply
Reply STOP to opt out
Reply HELP for help
SMS consent is not required to purchase any products or services
Carriers are not liable for delayed or undelivered messages
Mobile information is not shared, sold, or rented to third parties for marketing purposes
Mobile information may be shared only with SMS providers to enable message delivery
You must be 18+ to submit your mobile number
4. How Long We Keep Your Information
We retain your information only as long as necessary to:
Deliver services
Maintain required business records
Meet legal and regulatory obligations
Demonstrate compliance
Maintain account history
Serve our legitimate business interests
After this period, data is securely deleted.
5. Sharing of Information
We may share information:
With service providers who support our operations (e.g., SMS delivery providers)
As required by law, subpoena, or government request
To protect our rights, business, or website security
In aggregate, non-identifiable form for analytics
We do not share or sell mobile data with third parties for marketing purposes.
6. Social Media Features
Our site may include features from platforms like Facebook, Instagram, and LinkedIn.
These tools may collect your IP address or set cookies. Their use is governed by their own privacy policies, not ours.
7. Your Choices and Opt-Out Options
You may:
Opt out of SMS messages by replying STOP
Request deletion of personal data
Update your information by contacting us
Opt out of marketing emails by emailing etomlinson@tlsinsurancepartners.com
Unsubscribing from TLS does not unsubscribe you from third-party websites. You must opt out separately with them.
8. Security
TLS Insurance uses reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. Sensitive information is encrypted during transmission and securely stored.
9. Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes are posted on this page with an updated “Last Modified” date. Continued use of the site after changes means you accept the updated Policy.
11. How to Contact Us
For questions or concerns about this Privacy Policy:
Email: admin@tlsinsurancepartners.com
Phone: 731-446-1436
Mailing Address:
TLS Insurance
705 n 2nd street
clarksville, TN 37040